Shipping and Delivery Policy   

At Craftibay, managed by Modernmarketplace Hub Private Limited, we are dedicated to providing a seamless, reliable, and hassle-free shopping experience. In this policy, “we,” “us,” and “our” refer to Modernmarketplace Hub Private Limited, while “you,” “your,” and “user” refer to our valued customers.  

Our goal is to ensure that every order reaches you promptly and in excellent condition. This Shipping and Delivery Policy explains the procedures and terms related to shipping products purchased from our platform. By placing an order, you agree to the terms outlined below.  

Shipping Coverage  

• We deliver to all pin codes across India.    
  
   
• International shipping is currently unavailable.  

Order Processing  

• Orders are generally processed within 1–2 business days from confirmation, excluding weekends and public holidays.    
  
   
• After processing, a confirmation email with your order details will be sent to you.    

Estimated Delivery Time  

• Standard delivery typically takes 3–8 business days, ensuring timely receipt of your selected apparel and accessories.  

Failed Delivery Attempts  

Deliveries may fail due to:  

• Incorrect or incomplete address provided by the customer.    
  
   
• Recipient not being available at the delivery address.    
  
   
• Refusal to accept the order.    
  
   

Note: In these cases, the shipment will return to our warehouse, and you may request a re-delivery.  

Damaged or Lost Shipments  

• If your order arrives damaged, contact our customer support within 48 hours and provide clear photographic evidence.    
  
   
• For shipments lost in transit, a replacement or refund will be initiated after verification with our courier partner.  

Contact Information  

For any queries or concerns regarding shipping and delivery, please contact us at modernmarketplacehubpvtltd4@gmail.com . 

We value your trust and are committed to ensuring that every delivery is timely, secure, and smooth.