Return and Refund Policy

At Craftibay, operated by Modernmarketplace Hub Private Limited, we are committed to providing a seamless and worry-free shopping experience. In this document, “we,” “us,” and “our” refer to Modernmarketplace Hub Private Limited, while “you,” “your,” and “user” refer to our valued customers. By placing an order on our platform, you agree to the return and refund procedures outlined below.  

Eligibility for Returns  

• Items must be unused, unwashed, and returned in their original condition, including all tags, labels, and packaging.    
  
   
• Ensure that all tags, labels, and packaging are returned exactly as received.    
  
   
• Products that have been worn, washed, or altered in any manner are not eligible for returns.    
  
   
• Return requests must be submitted within 48 hours of delivery by contacting our customer support team.    
  
   
• Items that do not meet these requirements will be rejected for return.  

How to Initiate a Return  

• Submit a Request: Email your return request along with your Order ID and reason for return to modernmarketplacehubpvtltd4@gmail.com.    
  
   
• Provide Supporting Images: For damaged, defective, or incorrect items, attach clear photos to help expedite processing.    
  
   
• Follow Return Instructions: Once approved, we will send detailed instructions on how to complete the return.    
  
   
• Note: We reserve the right to decline any returns that do not comply with these guidelines.  

Refund Process & Timeline  

• Returned items are inspected to ensure they meet our return criteria.    
  
   
• You will be notified if your refund is approved or declined.    
  
   
• Approved refunds are processed and credited to your original payment method within 5–7 business days.    
  
   
• A confirmation email will be sent once the refund transaction is complete.  

Partial Refunds  

• If a returned item partially meets the return conditions (e.g., minor damage or missing packaging), we may issue a partial refund at our discretion.  

Damaged, Defective, or Incorrect Products  

• If you receive a faulty, damaged, or incorrect item, submit a return request within 48 hours of delivery.    
  
   
• Include clear photos or videos of the issue and send them to modernmarketplacehubpvtltd4@gmail.com to ensure prompt resolution.  

Need Assistance?  

• For any questions or support regarding returns or refunds, please contact our customer support team at modernmarketplacehubpvtltd4@gmail.com.    
   

We appreciate your trust and thank you for choosing Craftibay. We remain committed to making your shopping experience for apparel and accessories exceptional.